Privacy Policy

Last updated: March 2026

1. Introduction

CarFy Burgas ("we", "us", or "our") operates the website carfyburgas.com. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following types of personal information when you use our website or make a booking:

Contact information: name, email address, and phone number provided during the booking process
Booking details: rental dates, pickup location, vehicle preferences, and payment confirmation amounts
Driver information: driving licence country, approximate age (for pricing), and number of drivers
Technical data: IP address, browser type, operating system, pages visited, and time spent on our site (via analytics tools)
Communication data: messages and requests sent to us by email

3. How We Use Your Data

We use the personal information we collect for the following purposes:

To process your car rental booking and send your confirmation voucher by email
To communicate with you about your booking, including changes or cancellations
To respond to your enquiries and provide customer support
To improve our website, services, and user experience
To analyse website traffic and usage patterns using analytics tools (Yandex Metrika)
To comply with legal obligations and enforce our terms

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract: processing is necessary to fulfil your car rental booking
Legitimate interests: to improve our services and communicate with you about your booking
Legal obligation: where required by applicable law
Consent: where you have explicitly given permission, for example for marketing communications

5. Sharing Your Data

We may share your personal data with the following categories of third parties:

Car rental suppliers: your booking details and contact information are shared with the car rental company fulfilling your reservation in Burgas, Bulgaria
Payment processing partners: the booking platform processes payments securely; we do not store full payment card details on our servers
Analytics providers: anonymised usage data is shared with Yandex Metrika for website performance analysis
Legal authorities: where required by law or to protect legal rights

We never sell your personal data to third parties for marketing purposes.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device. We use the following types of cookies:

Essential cookies: necessary for the website to function correctly
Analytics cookies: used by Yandex Metrika to collect anonymised statistics about how visitors use our site
Third-party cookies: used by the booking widget (LocalRent affiliate system) to display vehicle availability and process bookings

You can control and delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for as long as required by law. Booking data is typically retained for up to 3 years after the rental period ends. You may request deletion of your data at any time by contacting us at book@carfyburgas.com.

8. Your Rights

Under GDPR and applicable data protection law, you have the following rights with regard to your personal data:

Right of access: you may request a copy of the personal data we hold about you
Right to rectification: you may request correction of inaccurate or incomplete data
Right to erasure: you may request deletion of your personal data in certain circumstances
Right to restriction: you may request that we restrict the processing of your data
Right to data portability: you may request your data in a structured, machine-readable format
Right to object: you may object to processing of your personal data for certain purposes
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at book@carfyburgas.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using SSL/TLS technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites, including car rental supplier websites and booking platforms. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before providing any personal information.

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection law, such as standard contractual clauses approved by the European Commission.

12. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
CarFy Burgas
Email: book@carfyburgas.com
Website: carfyburgas.com